Processes are what connect your experience to your customers. What happens behind the scenes impacts directly on your customers.
We will help you create or refine simple processes to meet your needs.
WHAT PROCESS DESIGN MEANS TO THREE6
We know that processes are not fancy, but they are what makes your experience go from your business to your customers successfully. It’s what happens between your customer hitting ‘buy’ and them receiving their product in their mail.
Process design enables:
Smooth experiences for your customers and employees to give/receive the service you offered.
Cost reduction creation by designing simple and efficient processes.
WE DO PROCESS DESIGN SO THAT YOU CAN:
the way that you deliver your services:
Bring cutting edge solutions and attract more clients
the ways you work:
We will remove duplication and wasteful effort to improve your customer outcomes
your process and technology:
We will help you build a pathway from your old way of delivering services to a new, connected and customer centric approach
your employee experience:
So that you can increase productivity, inspire and retain your talent
HOW WE DO PROCESS DESIGN:
We build the team and create alignment around the challenge
We analyse which
services are already in place, what’s working and what can be improved and simplified
We synthesize the results and prioritise the areas of improvement
Ideate & Test
We ideate different processes and test the experience
We design the best way of connecting your experience with your customers
We create an implementation roadmap (with risk appetite, strategy and budget)
WHAT MAKES PROCESS DESIGN
Working with the business to understand their moments of truth
Engaging with process owners
Working with stakeholders to create strong linkages to other initiatives and leverage services where possible
Mapping processes against serviceses, so that we can create an end-to-end map linking business capability to process, technical services and the supporting infrastructure
for ongoing process mapping and design, so we don’t end up with a more complex environment then when we started
along the way to ensure they are part of the journey, so they can provide feedback and the change process is easier
Develop teams and structures
Work with your existing (and new) teams to support the new processes and services
Prototype and test
the whole process linked to the experience to ensure results
Use simple and visual language
to create collaboration and provoke thoughtful conversations
OUR PROCESS DESIGN INSIGHTS
Curious to learn more about Process Design at Three6? Here are some of our latest blogs and case studies around process design.
At Home Aged Care Service Design
“How might we design a seamless customer experience for at-home aged care to bring onboard new customers while living our mission?" By deeply understanding the experience, the processes and the capabilities that are required to build the tech that supports the whole journey
Empowering Our Services Part 1: Process & Technology
Imagine a world where our PROCESS & TECHNOLOGY are simple and empower our SERVICES to create a great digital delivery. When you say it out loud this sounds like a simple task however these functions operate in different areas and often, having a common goal or approach doesn’t quite happen according to plan- even with the best intentions. Why?
The link between Customer, Process and Technology – The Magic Triangle
The magic triangle, what is it I hear you ask? It’s similar to the Bermuda Triangle, a mysterious area where things of significant value can disappear without a trace. In our case, instead of being lost at sea between three geographic locations, our magic triangle is the link between three pillars within our organisations.