CASE STUDIES

 

We believe people deserve better services. Here is how we have helped our clients achieve that!

 

More case studies coming soon!

World Class Delivery Model – Process Improvement

​"How might we develop our teams into a World Class Organisation so that we focus on the things that matter and for our customers?" ​By simplifying what we do, standardizing our approach to the foundational activities and creating time to innovate.

Employee Experience – Online onboarding

How might we deliver an engaging employee induction that connects the new starter to their role, team and org and applies the learning to build a strong understanding of the role, unites the team and provides mechanisms (and tips) to get to know the uniqueness of their role and operating model? By creating an overarching employee experience that is supported by a clear vision, processes and tools​

At Home Aged Care Service Design

“How might we design a seamless customer experience for at-home aged care to bring onboard new customers while living our mission?" By deeply understanding the experience, the processes and the capabilities that are required to build the tech that supports the whole journey

New Students Experience – Leading Australian University

How might we deliver a seamless experience for our prospective students to make an informed and timely decision? By creating an overarching new student experience that is supported by a clear vision, processes and tools