Designing an operating model to ensure a sustainable future

Imagine a future where your organisation is set up to enable growth and new business lines that accommodate the changing environment…

To achieve that you have aligned your people, process, governance and systems to support your end-to-end value chain. Implementing now and with actions for the future that enable you to respond.

This is what a mutual organisation did to adapt to its changing market. ​

“[Three6] helped us have a bottom up and top down approach to have a co-design output”

— Chief Customer Officer

WHAT & WHY

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Meet Claire, Claire has lived in Tasmania all her life, her roots deeply entwined with the island's stunning landscapes. Over the years, she’s relied on the RACT yellow car to come to her rescue on the winding roads, offering peace of mind in times of trouble. But as life changes around her, Claire finds herself increasingly worried about the rising fire danger and the deteriorating safety on local roads. With the beauty of Tasmania now threatened by these challenges, she’s looking to see how organisations will step up to support her community in navigating these pressing issues. ​

​This is one story of a Tasmanian citizen. RACT wanted to reimagine as the needs of Tasmanians change how they can continue to be the trusted shoulder to lean on and enable their team to be set up to support. ​

THE IMPACT

HOW WE HELPED

1. UNDERSTAND WHERE THEY ARE AND WHERE THEY WANT TO GO​

   Working with the executive team and insights we developed big picture thinking, understanding where they are today and what tomorrow could look like. ​

2. WE LOOKED AT THE WHOLE ORGANISATION AND TESTED WITH THEIR PEOPLE HOW IT COULD WORK​

   We ensured that we really understood the whole organisation and how it worked. This enables us to understand what needed to change for their future. ​

   We tested these hypothesis with team members, to gain their insights and flesh out further opportunities that required solutions. ​

3. WE DEVELOPED ROBUST PLANS THAT ENABLED SUCCESSFUL CHANGE

   We prioritised with the leadership team the actions and set in place the operating rhythm to ensure ongoing accountability. Detailing quality actions that could be picked up by their team for success. ​

4. WE MAPPED THE DETAIL

   We got into the detail and mapped out the future state to ensure they know exactly what they needed to do. ​

“It is the quality of thinking that you bring not just market expertise, it could be absolutely anything””

— Chief People Officer

THE OUTCOMES

MAPPED OUT THEIR FUTURE VALUE CHAIN

With the executive team, we workshopped where they were today and where they wanted to be in the future. Using insights to map a future value chain would accommodate where they are today and support them in moving in future years.

DEVELOPED A STRUCTURE AND SUPPORTING IMPROVEMENTS

We co-designed a supporting organisational structure and a series of recommendations that would ensure they were able to streamline their process and ways of working.

CHANGE MANAGEMENT SUPPORT

We focused on providing practical change management. Engaging the team throughout the design and implementation to ensure buy-in and support to the new direction.

With targeted communications and activities to create positive engagement towards the change.

DESIGNED DETAILED SERVICE FLOW

For key processes, we designed the future state service flow. Showing how the new structure would support future ways of working and any handovers required.

“[Three6] could solve for almost anything”

— Chief Executive Officer