Experiences determine the way your customers view your company. Three6 will help you understand their needs and design innovative experiences that solve your customers’ challenges.
WHAT DOES CUSTOMER EXPERIENCE MEAN TO THREE6
We bring human-centred design, agile and business development expertise so that your experiences add value to your customers while aligning to your organisation’s objectives, vision and purpose.
To improve your existing services or design new ones, we will help you create meaningful experiences for your people – employees and customers.
In a nutshell, we will help you design what your customer needs.
WE DO CUSTOMER EXPERIENCE SO THAT YOU CAN:
solve real problems and add real value:
Bring cutting edge solutions and attract more clients
BE CUSTOMER CENTRED,
Offer services that solve your customers’ needs:
Lead the way in your field by bringing cutting edge customer experience that really solves and delights your customers
The way you do things, and make it better:
Change the way we do things to change the results we get
Boost your employee experience:
Increase your revenue, customer engagement and attract talent
How do we do customer experience
We build the team and create alignment around the challenge
We do research to deeply understand your customers
We synthesize the research into actionable insights and prioritise opportunities
Ideate & Test
We ideate solutions and test them with real customers
We design, in detail, your end-to-end experience
We design the services, teams and processes that you need to deliver the experience
WHAT MAKES CUSTOMER EXPERIENCE
Human Centred Design
to design what your customers need and not what we think they need
Identifying new opportunities
to improve your existing services or expand your offerings
prototype and test
to learn from real users and improve the design quickly and efficiently
Engaging stakeholders along the way
to ensure they are part of the journey
to deeply understand your customers mindsets and challenges
to make you, your team and your customers part of the design process
Use simple and visual language
to create collaboration and provoke thoughtful conversations
Bringing Together Human Centred Design and Continuous Improvement
Human-Centred Design and Continuous Improvement are a match made in heaven. How do you bring them together to really design the life cycle experience?
Customer & Technology – Please Mind The Gap
There are times when you need to get technology involved whether that is with upgrading an existing system or creating a new experience using new technology.
How To Design Multi-Customer Services
Designing services is complex. But there are some keys to designing ‘multi-customer’ services that you can to bring into the centre from the very beginning to make it easier.