Customer Experience

Experiences determine the way your customers view your company. Three6 will help you understand their needs and design innovative experiences that solve your customers’ challenges.

WHAT DOES CUSTOMER EXPERIENCE MEAN TO THREE6

 

We bring human-centred design, agile and business development expertise so that your experiences add value to your customers while aligning to your organisation’s objectives, vision and purpose.

To improve your existing services or design new ones, we will help you create meaningful experiences for your people – employees and customers.

In a nutshell, we will help you design what your customer needs.

WE DO CUSTOMER EXPERIENCE SO THAT YOU CAN:

 

INNOVATE,

solve real problems and add real value:

 

Bring cutting edge solutions and attract more clients

BE CUSTOMER CENTRED,

Offer services that solve your customers’ needs:

 

Lead the way in your field by bringing cutting edge customer experience that really solves and delights your customers

CHALLENGE,

The way you do things, and make it better:

 

 

Change the way we do things to change the results we get

IMPROVE,

Boost your employee experience:

 

 

Increase your revenue, customer engagement and attract talent

How do we do customer experience

align

We build the team and create alignment around the challenge

discover

We do research to deeply understand your customers

define

We synthesize the research into actionable insights and prioritise opportunities

Ideate & Test

We ideate solutions and test them with real customers

design

We design, in detail, your end-to-end experience

deliver

We design the services, teams and processes that you need to deliver the experience

WHAT MAKES CUSTOMER EXPERIENCE

 

Human Centred Design

to design what your customers need and not what we think they need

Identifying new opportunities

to improve your existing services or expand your offerings

prototype and test

 to learn from real users and improve the design quickly and efficiently

Engaging stakeholders along the way

to ensure they are part of the journey

Customer research

to deeply understand your customers mindsets and challenges

Co-design sessions

to make you, your team and your customers part of the design process

Use simple and visual language

to create collaboration and provoke thoughtful conversations

Nina Muhleisen

3 February 2021

Bringing Together Human Centred Design and Continuous Improvement

Human-Centred Design and Continuous Improvement are a match made in heaven. How do you bring them together to really design the life cycle experience?

Nina Muhleisen

3 February 2021

Customer & Technology – Please Mind The Gap

There are times when you need to get technology involved whether that is with upgrading an existing system or creating a new experience using new technology. Click here for 3 quick tips to help you mind the gap.

Catalina Bonavia

3 February 2021

How To Design Multi-Customer Services

Designing services is complex. But there are some keys to designing ‘multi-customer’ services that you can to bring into the centre from the very beginning to make it easier.