At Three6 we love sharing our knowledge. here are our latest blogs, infographics, ideas and thoughts.

We would love to hear yours!

Catalina Bonavia

7 September 2021

Break the curse of service design

Nina Muhleisen

8 July 2021

Why Is Change So Hard?

Nina Muhleisen

26 February 2021

Bringing Together Human Centred Design and Continuous Improvement

Human-Centred Design and Continuous Improvement are a match made in heaven. How do you bring them together to really design the life cycle experience?

Nina Muhleisen

22 February 2021

Why Is It Important To Nail Your CRM?

Your CRM should be part of every step in your end-to-end customer journey. What does a great CRM design look like? Find out here.

Catalina Bonavia

13 January 2021

How To Design Multi-Customer Services

Designing services is complex. But there are some keys to designing ‘multi-customer’ services that you can to bring into the centre from the very beginning to make it easier.

Nina Muhleisen

28 December 2020

11 Process Design Goals For 2021

2020 is behind us and we can begin to build our hopes and goals for 2021. We have taken the most common New Year’s resolutions to help you launch your process design for 2021!

Catalina Bonavia

14 December 2020

Project Prioritisation 101: Where Do I Start?

Prioritisation is challenging because it means that you need to leave features or projects for later, but it also means that you are delivering, adding value to your customers, and keeping your stakeholders engaged and happy. Find out where to start here.

Dr Ashlee J. Linck

9 December 2020

Followership and Successful Process Implementation

Everyone wants to know what makes good leaders tick – why are the bad leaders bad, why are the charismatic leaders inspiring and why do narcissistic leaders captivate us? However, it is rare to hear a robust discussion about what makes a follower disengaged or devoted? Find out more about the importance of followership here.

Dr Ashlee J. Linck

26 November 2020

Why Leadership Matters When Implementing New Processes or Services

Change is hard. If nothing else, 2020 has forced us out of our comfort zones and propelled us in and out of changes in every dimension of our lives. What can we learn about ourselves and our workplaces when we reflect upon how we navigated these disruptions? Perhaps we start at the top…

Nina Muhleisen

22 November 2020

Empowering Our Services Part 4: Aligning Your Strategy

Strategy is an often-overused word. Everyone has a strategy. Everyone is building their strategy and having strategy days to bring together the team to work out what are the key priorities and how they are going to achieve them. But before we start planning, we need to ensure that our strategy is taking us in the right direction. Is it really helping us to achieve our vision, and build the customer experiences that we have designed and tested?

What We Are Reading

Nina loves reading crime fiction novels before going to bed at night. However, she loves learning and is an avid listener (ebooks whilst she runs or irons… etc) of professional books whilst she loves ones that explore how the brain works and human behaviours, she is part of a book club and loves the challenge and variety every month with the different titles selected. Currently she is reading the doctor who fooled the world by Brian Deer

Catalina loves reading historical fiction with a bit of a romantic speel, her favourite moment to read is on the beach or under a tree in a park. From a professional point of view, she enjoys books that give her ideas, tips and get her inspiration to try new things!

Currently she’s reading: Dare to Lead by Brene Brown and listening to The Michelle Obama Podcast!

Ashlee enjoys reading historical fiction, biographies of inspirational humans, stories of adventure and books about organisational psychology and workplace outcomes. She is currently reading ‘Untamed: Stop pleasing, start living’ by Glennon Doyle and ‘Women and Leadership’ by Julia Gillard and Ngozi Okonjo-Iweala.

Dylan has a knack for reading non-fiction, from everything about the universe to how people behave! Dylan is always hungry to understand new concepts that he may use practically or that may help him better understand how the world works. He is currently reading a book on business education called ‘The Personal MBA’ by Josh Kaufman and a book on building healthy habits called ‘Tools of Titans’ by Tim Ferriss.