Every time we open our emails these days, it seems like there’s another breakthrough technology making waves, whether it's a new productivity tool, a customer monitoring device, or an app promising to make life easier. The aged care and NDIS sectors are no exception. With all the excitement around emerging technologies, it can feel overwhelming to know where to begin and how to navigate the sea of options.

From customer sensors and monitoring tools to employee support technologies, there’s a world of innovation waiting to be implemented. But where do you start, and how do you choose the right tools to improve both your service delivery and client outcomes?

We worked with a client on their five-year strategy. More importantly, we then worked backwards to see how we can work towards it starting today. In this post, we use this case study to explore design concepts like 'futures thinking' and 'backcasting', and how they can help us create the future we want.

Understanding the problem. Designing impactful solutions. Making it stick. Having one or two is good, but bringing all three elements together is where the magic happens. It requires thought and planning, but with all three, your initiatives will really make a difference.