OUR BLOGS

At Three6 we love sharing our knowledge. Here are our latest blogs, infographics, ideas and thoughts.
We would love to hear yours!

Customer Experience, Human Centred Design, Service Design, Systems Thinking, Too Hard Basket Mia Andrea Uy Customer Experience, Human Centred Design, Service Design, Systems Thinking, Too Hard Basket Mia Andrea Uy

Bringing your ideal future closer through design

We worked with a client on their five-year strategy. More importantly, we then worked backwards to see how we can work towards it starting today. In this post, we use this case study to explore design concepts like 'futures thinking' and 'backcasting', and how they can help us create the future we want.

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Change Management, Continuous Improvement, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Nina Muhleisen Change Management, Continuous Improvement, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Nina Muhleisen

Our not-so-secret "Secret Sauce"

In celebration of our fifth birthday, we look back at why we were created to begin with: There's a gap in the market: the focus to improve the customer experience often competes with cost reduction and efficiency creation. But that doesn't need to be the case! These two approaches not only can, but should work together to create great customer experiences while increasing efficiency.

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Change Management, Customer Experience, Employee Experience, Healthcare, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy Change Management, Customer Experience, Employee Experience, Healthcare, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy

Redesigning a Rehabilitation Space to Increase Patient Motivation

What if healthcare were driven by the patient experience instead of by policies? A Physical Rehabilitation Clinic I worked with did exactly that. In this blog, we'll explore how service design can transform healthcare experiences and outcomes for both patients and healthcare providers, all while respecting policies and ensuring quality.

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Change Management, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Mia Andrea Uy Change Management, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Mia Andrea Uy

How we reduced risk along the Service Design journey

A leading Australian university's Risk & Compliance team wanted to improve the services they provide internally. Collaborating with them, we took a holistic and people-centred approach. This not only enabled the uni to manage their risks and compliance with ease, our approach also minimised risk at each step along the journey.

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Change Management, Continuous Improvement, Customer Experience, Digital Transformation, Employee Experience, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy Change Management, Continuous Improvement, Customer Experience, Digital Transformation, Employee Experience, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy

Putting people at the centre of your Digital Transformation

Combining human-centred design and process improvement can help you achieve the shift in your organisation's culture, processes, and systems necessary for a digital transformation, while keeping your customers at the forefront. In this blog, we share our secret recipe for a successful Digital Transformation.

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Continuous Improvement, Customer Experience, Human Centred Design, Service Design, Sustainability, Too Hard Basket, Transformation Mia Andrea Uy Continuous Improvement, Customer Experience, Human Centred Design, Service Design, Sustainability, Too Hard Basket, Transformation Mia Andrea Uy

Placemaking: Designing places as services

Places can facilitate connection. They can engage, inspire, and stimulate people. By viewing places as services, we can apply a service design lens to the design of places. We explore placemaking and how well-designed places can delight.

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Change Management, Culture, Digital Transformation, Employee Experience, Learning & Develop..., Service Design, Systems Thinking, Too Hard Basket, Transformation Nina Muhleisen Change Management, Culture, Digital Transformation, Employee Experience, Learning & Develop..., Service Design, Systems Thinking, Too Hard Basket, Transformation Nina Muhleisen

Bringing it all together – the bigger picture

Understanding the problem. Designing impactful solutions. Making it stick. Having one or two is good, but bringing all three elements together is where the magic happens. It requires thought and planning, but with all three, your initiatives will really make a difference.

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Culture, Customer Experience, Human Centred Design, Learning & Develop..., Service Design, Too Hard Basket Mia Andrea Uy Culture, Customer Experience, Human Centred Design, Learning & Develop..., Service Design, Too Hard Basket Mia Andrea Uy

How to solve problems holistically, without battling over methodologies!

The more complex a problem is, the greater the chances that we’ll miss something. However, taking a holistic approach and being flexible in how you approach methodologies can improve your chances of designing a solution that sticks, without arguing over which tool or methodology to use.

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Culture, Customer Experience, Process Excellence, Service Design, Too Hard Basket Amelia Hosseini Culture, Customer Experience, Process Excellence, Service Design, Too Hard Basket Amelia Hosseini

Why you NEED an Outsider's Perspective

Have you ever heard the phrase “this is how we do it here?” Just because something has been done a certain way for a long time, does not mean it is still the most efficient. It’s hard to see your inefficiencies from your client’s perspective when you’ve created the experience.

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