We know that everyone is different. As we age or face new challenges, our needs and preferences evolve, and this shouldn't change when it comes to the care we receive. Imagine going to a doctor and receiving the same "get well" plan that was given to the person before you—this wouldn't work for anyone. Yet, in the system of aged care and NDIS services, this one-size-fits-all approach can sometimes feel all too common.

Change, though challenging, is an opportunity for growth. The upcoming aged care reforms, set to take effect on July 1st, 2025, mark the most significant transformation in years. While change can feel overwhelming, these reforms are designed to enhance care quality, provide more choice for seniors, and ensure providers operate with greater transparency and accountability.

We all know the drill. When we’re engaged with the work we do and the environment we’re in, we’re happier, more productive, and, let’s face it, we give a lot more of ourselves. The problem? In the NDIS and aged care sectors, creating a positive work culture is more critical than ever, yet it’s not easy, especially when resources are scarce, and the pressure is always on.

Let’s be honest. With the current staffing shortages, it often feels like we’re trying to put together a puzzle with half the pieces missing. But here’s the thing: we can’t afford not to prioritise our culture. A healthy, positive work culture isn’t just a nice-to-have, it’s essential for retaining staff, providing excellent care, and, ultimately, delivering the best service to our clients.

At the heart of every successful organisation lies a delicate dance between culture and process. Like two sides of the same coin, they influence and shape each other in profound ways. But for many people, the age-old question remains: does culture drive process, or does process drive culture?

Stakeholder management is vital to the implementation of a project. But it's also vital way before that! In this blog post, I draw from a recent case study to demonstrate the value of stakeholder management at every project phase.

In celebration of our fifth birthday, we look back at why we were created to begin with: There's a gap in the market: the focus to improve the customer experience often competes with cost reduction and efficiency creation. But that doesn't need to be the case! These two approaches not only can, but should work together to create great customer experiences while increasing efficiency.

What if healthcare were driven by the patient experience instead of by policies? A Physical Rehabilitation Clinic I worked with did exactly that. In this blog, we'll explore how service design can transform healthcare experiences and outcomes for both patients and healthcare providers, all while respecting policies and ensuring quality.

A leading Australian university's Risk & Compliance team wanted to improve the services they provide internally. Collaborating with them, we took a holistic and people-centred approach. This not only enabled the uni to manage their risks and compliance with ease, our approach also minimised risk at each step along the journey.

Combining human-centred design and process improvement can help you achieve the shift in your organisation's culture, processes, and systems necessary for a digital transformation, while keeping your customers at the forefront. In this blog, we share our secret recipe for a successful Digital Transformation.

Productivity is essential to create financial stability. Let's demonstrate the importance of productivity through a recent case study.

Earlier this year, I went from a massive corporate to Three6, a small business. It's been quite an adjustment, but as I've grown personally, so has Three6 as a company. Here's my look back over the ways we've grown throughout 2022.

Understanding the problem. Designing impactful solutions. Making it stick. Having one or two is good, but bringing all three elements together is where the magic happens. It requires thought and planning, but with all three, your initiatives will really make a difference.

- 6 steps to turn the ship around -

Prioritisation is challenging because it means that you need to leave features or projects for later, but it also means that you are delivering, adding value to your customers, and keeping your stakeholders engaged and happy. Find out where to start here.

Everyone wants to know what makes good leaders tick – why are the bad leaders bad, why are the charismatic leaders inspiring and why do narcissistic leaders captivate us? However, it is rare to hear a robust discussion about what makes a follower disengaged or devoted? Find out more about the importance of followership here.

Our EXPERIENCES are meaningful and help us deliver our PURPOSE motivating our people every day. So how do you ensure that the experiences you deliver are aligned to your purpose? You need to clearly understand the purpose that you have and what that purpose means. Read more here.

Team connection is of the utmost importance during these challenging times – and can directly impact our peoples’ wellbeing, our team engagement and our organisation’s performance. At Three6, we recognise the vital importance of structured team connection, and proactively working hard to sustain strong teamwork, diversity of thought and psychological safety. Here is how.

A team induction delivers a deeper understanding compared to a regular organisational induction as it connects new employees with their role, their team and provides the individual with a strong sense of belonging. It delivers the practical knowledge that new people need to be equipped with to do their job with zest and confidence!

Sometimes communication needs to have formal means so that we know how and when we can say the things we need to. It provides us with the channels for the things that are important and means that we don’t forget to do it. But we are not just talking about your standard operating rhythm, we are talking about embedding an operating rhythm that engages your team and helps you achieve your results.

A Leadership Playbook is an essential component of the employee experience, as it defines who you are as an organisation, and why you exist. It provides your people with the guard rails for how you want to operate and work. Reigniting the connection between your team and company playbook can have a significant impact on your Employee Experience and, ultimately, drive high performance.