Stakeholder management is vital to the implementation of a project. But it's also vital way before that! In this blog post, I draw from a recent case study to demonstrate the value of stakeholder management at every project phase.

We worked with a client on their five-year strategy. More importantly, we then worked backwards to see how we can work towards it starting today. In this post, we use this case study to explore design concepts like 'futures thinking' and 'backcasting', and how they can help us create the future we want.

In celebration of our fifth birthday, we look back at why we were created to begin with: There's a gap in the market: the focus to improve the customer experience often competes with cost reduction and efficiency creation. But that doesn't need to be the case! These two approaches not only can, but should work together to create great customer experiences while increasing efficiency.

What if healthcare were driven by the patient experience instead of by policies? A Physical Rehabilitation Clinic I worked with did exactly that. In this blog, we'll explore how service design can transform healthcare experiences and outcomes for both patients and healthcare providers, all while respecting policies and ensuring quality.

A leading Australian university's Risk & Compliance team wanted to improve the services they provide internally. Collaborating with them, we took a holistic and people-centred approach. This not only enabled the uni to manage their risks and compliance with ease, our approach also minimised risk at each step along the journey.

Combining human-centred design and process improvement can help you achieve the shift in your organisation's culture, processes, and systems necessary for a digital transformation, while keeping your customers at the forefront. In this blog, we share our secret recipe for a successful Digital Transformation.

Productivity is essential to create financial stability. Let's demonstrate the importance of productivity through a recent case study.

Strategies can no longer be set from the top and expected to be successful. They need to engage at every level and to do that, you need a Human-Centred approach.

Places can facilitate connection. They can engage, inspire, and stimulate people. By viewing places as services, we can apply a service design lens to the design of places. We explore placemaking and how well-designed places can delight.

Change is no longer just about providing people with new technical skills. It's also about supporting individuals and organisations to move toward their North Star, their desired culture and their ever-evolving end state. Societal change is escalating. Organisations are trying to work out what new ways of working look like. This must go beyond the number of days in the office; it needs to understand how we can support our employees to be resilient, innovative, collaborative and engaged.

Earlier this year, I went from a massive corporate to Three6, a small business. It's been quite an adjustment, but as I've grown personally, so has Three6 as a company. Here's my look back over the ways we've grown throughout 2022.

Understanding the problem. Designing impactful solutions. Making it stick. Having one or two is good, but bringing all three elements together is where the magic happens. It requires thought and planning, but with all three, your initiatives will really make a difference.

The more complex a problem is, the greater the chances that we’ll miss something. However, taking a holistic approach and being flexible in how you approach methodologies can improve your chances of designing a solution that sticks, without arguing over which tool or methodology to use.

As a self-aware thinker, I'm continuously looking to solve problems that may or may not be there. This can often lead to anxiety - continuously questioning am I on the right track? Am I living my purpose? Am I where I should be at this stage in my life? Having a purpose should provide us with direction but not weigh us down. So what are my key tips for finding and then living with your purpose?

It’s easy to get set in routines and ways of thinking that make up your everyday life. This can impact your ability to think “outside the box” as the traditions, practices, and rules you observe every day create a familiar and comfortable structure. However, when problems arise, we need to look at the context of the problem with new eyes.

Agile isn't for everyone, nor is it for everything. Products that require a certain level of quality and adherence to regulations are often more suited to Waterfall. When there are tight restrictions, it's essential that nothing is missed. Agile can work for development of software and services but it's not for companies which produce products that require an elevated level of safety.

Have you ever heard the phrase “this is how we do it here?” Just because something has been done a certain way for a long time, does not mean it is still the most efficient. It’s hard to see your inefficiencies from your client’s perspective when you’ve created the experience.

Have you heard the story of the janitor at NASA responding to President Kennedy? He said that his job was putting a man on the moon. That is exactly what we are after - a connection between everyone’s role and the organisational mission.