As a self-aware thinker, I'm continuously looking to solve problems that may or may not be there. This can often lead to anxiety - continuously questioning am I on the right track? Am I living my purpose? Am I where I should be at this stage in my life? Having a purpose should provide us with direction but not weigh us down. So what are my key tips for finding and then living with your purpose?

It’s easy to get set in routines and ways of thinking that make up your everyday life. This can impact your ability to think “outside the box” as the traditions, practices, and rules you observe every day create a familiar and comfortable structure. However, when problems arise, we need to look at the context of the problem with new eyes.

Agile isn't for everyone, nor is it for everything. Products that require a certain level of quality and adherence to regulations are often more suited to Waterfall. When there are tight restrictions, it's essential that nothing is missed. Agile can work for development of software and services but it's not for companies which produce products that require an elevated level of safety.

Have you ever heard the phrase “this is how we do it here?” Just because something has been done a certain way for a long time, does not mean it is still the most efficient. It’s hard to see your inefficiencies from your client’s perspective when you’ve created the experience.

We have left jobs, not because of the work we did, but because our leaders weren’t aligned to our values. We have left otherwise solid jobs to follow our inspirational leaders to new companies. From these journeys, we know that who we work for is just as important, if not more, than the work we do each day.

- 6 steps to turn the ship around -

Have you heard the story of the janitor at NASA responding to President Kennedy? He said that his job was putting a man on the moon. That is exactly what we are after - a connection between everyone’s role and the organisational mission.

20/01/2018 was one of the scariest days of my life, and today… 4 years later, I can’t help but smile...

As many of our clients know, Three6 has developed our Human Centred Leadership program because we discovered, through our work in many organisations, that a human centred design mindset doesn't happen on its own.

Human-Centred Design, or HCD, is a tool that allows us to rethink the way we engage with our people – leaders, followers, teams and stakeholders.

Human-Centred Design and Continuous Improvement are a match made in heaven. How do you bring them together to really design the life cycle experience?

Your CRM should be part of every step in your end-to-end customer journey. What does a great CRM design look like? Find out here.

Designing services is complex. But there are some keys to designing ‘multi-customer’ services that you can to bring into the centre from the very beginning to make it easier.

2020 is behind us and we can begin to build our hopes and goals for 2021. We have taken the most common New Year’s resolutions to help you launch your process design for 2021!

Prioritisation is challenging because it means that you need to leave features or projects for later, but it also means that you are delivering, adding value to your customers, and keeping your stakeholders engaged and happy. Find out where to start here.

Everyone wants to know what makes good leaders tick – why are the bad leaders bad, why are the charismatic leaders inspiring and why do narcissistic leaders captivate us? However, it is rare to hear a robust discussion about what makes a follower disengaged or devoted? Find out more about the importance of followership here.

Change is hard. If nothing else, 2020 has forced us out of our comfort zones and propelled us in and out of changes in every dimension of our lives. What can we learn about ourselves and our workplaces when we reflect upon how we navigated these disruptions? Perhaps we start at the top…

Strategy is an often-overused word. Everyone has a strategy. Everyone is building their strategy and having strategy days to bring together the team to work out what are the key priorities and how they are going to achieve them. But before we start planning, we need to ensure that our strategy is taking us in the right direction. Is it really helping us to achieve our vision, and build the customer experiences that we have designed and tested?