Have you ever heard the phrase “this is how we do it here?” Just because something has been done a certain way for a long time, does not mean it is still the most efficient. It’s hard to see your inefficiencies from your client’s perspective when you’ve created the experience.

Your CRM should be part of every step in your end-to-end customer journey. What does a great CRM design look like? Find out here.

Prioritisation is challenging because it means that you need to leave features or projects for later, but it also means that you are delivering, adding value to your customers, and keeping your stakeholders engaged and happy. Find out where to start here.

Everyone wants to know what makes good leaders tick – why are the bad leaders bad, why are the charismatic leaders inspiring and why do narcissistic leaders captivate us? However, it is rare to hear a robust discussion about what makes a follower disengaged or devoted? Find out more about the importance of followership here.

Our EXPERIENCES are meaningful and help us deliver our PURPOSE motivating our people every day. So how do you ensure that the experiences you deliver are aligned to your purpose? You need to clearly understand the purpose that you have and what that purpose means. Read more here.

Team connection is of the utmost importance during these challenging times – and can directly impact our peoples’ wellbeing, our team engagement and our organisation’s performance. At Three6, we recognise the vital importance of structured team connection, and proactively working hard to sustain strong teamwork, diversity of thought and psychological safety. Here is how.

When we understand our end-to-end customer journeys and their true health, we can start to see where the gaps are and where we need to invest. The experiences we create are based on the services and processes that deliver them.

Hear what our employees have to say about working at Three6!!!

Sometimes communication needs to have formal means so that we know how and when we can say the things we need to. It provides us with the channels for the things that are important and means that we don’t forget to do it. But we are not just talking about your standard operating rhythm, we are talking about embedding an operating rhythm that engages your team and helps you achieve your results.

Let’s face it, whether you’re a brand new employee or the CEO – we all know that work is changing to some extent right now – and will continue to change for the foreseeable future. One of the things that most people are blatantly aware of is the need to reduce costs and to deliver sustainable transformations, whilst rebuilding the employee experience. At the end of the day, it’s our people who are the ones who will deliver the transformation.

We’re passionate about embedding and driving sustainable change, but at the heart of our focus is our dedication towards making a real difference to your customers and your people’s experience. This is what drives me and the team, this is our approach. It is centred around ensuring that you have the right pieces of the puzzle to make sure that your transformation is successful and sustainable.