OUR BLOGS

At Three6 we love sharing our knowledge. Here are our latest blogs, infographics, ideas and thoughts.
We would love to hear yours!

Change Management, Continuous Improvement, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Nina Muhleisen Change Management, Continuous Improvement, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Nina Muhleisen

Our not-so-secret "Secret Sauce"

In celebration of our fifth birthday, we look back at why we were created to begin with: There's a gap in the market: the focus to improve the customer experience often competes with cost reduction and efficiency creation. But that doesn't need to be the case! These two approaches not only can, but should work together to create great customer experiences while increasing efficiency.

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Change Management, Continuous Improvement, Customer Experience, Digital Transformation, Employee Experience, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy Change Management, Continuous Improvement, Customer Experience, Digital Transformation, Employee Experience, Human Centred Design, Process Excellence, Service Design, Too Hard Basket, Transformation Mia Andrea Uy

Putting people at the centre of your Digital Transformation

Combining human-centred design and process improvement can help you achieve the shift in your organisation's culture, processes, and systems necessary for a digital transformation, while keeping your customers at the forefront. In this blog, we share our secret recipe for a successful Digital Transformation.

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Culture, Customer Experience, Human Centred Design, Learning & Develop..., Service Design, Too Hard Basket Mia Andrea Uy Culture, Customer Experience, Human Centred Design, Learning & Develop..., Service Design, Too Hard Basket Mia Andrea Uy

How to solve problems holistically, without battling over methodologies!

The more complex a problem is, the greater the chances that we’ll miss something. However, taking a holistic approach and being flexible in how you approach methodologies can improve your chances of designing a solution that sticks, without arguing over which tool or methodology to use.

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