OUR BLOGS

At Three6 we love sharing our knowledge. Here are our latest blogs, infographics, ideas and thoughts.
We would love to hear yours!

Change Management, Continuous Improvement, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Nina Muhleisen Change Management, Continuous Improvement, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Nina Muhleisen

Our not-so-secret "Secret Sauce"

In celebration of our fifth birthday, we look back at why we were created to begin with: There's a gap in the market: the focus to improve the customer experience often competes with cost reduction and efficiency creation. But that doesn't need to be the case! These two approaches not only can, but should work together to create great customer experiences while increasing efficiency.

Read More
Change Management, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Mia Andrea Uy Change Management, Customer Experience, Employee Experience, Human Centred Design, Service Design, Too Hard Basket Mia Andrea Uy

How we reduced risk along the Service Design journey

A leading Australian university's Risk & Compliance team wanted to improve the services they provide internally. Collaborating with them, we took a holistic and people-centred approach. This not only enabled the uni to manage their risks and compliance with ease, our approach also minimised risk at each step along the journey.

Read More