Stakeholder management is vital to the implementation of a project. But it's also vital way before that! In this blog post, I draw from a recent case study to demonstrate the value of stakeholder management at every project phase.

Prioritisation is challenging because it means that you need to leave features or projects for later, but it also means that you are delivering, adding value to your customers, and keeping your stakeholders engaged and happy. Find out where to start here.

Let’s face it, whether you’re a brand new employee or the CEO – we all know that work is changing to some extent right now – and will continue to change for the foreseeable future. One of the things that most people are blatantly aware of is the need to reduce costs and to deliver sustainable transformations, whilst rebuilding the employee experience. At the end of the day, it’s our people who are the ones who will deliver the transformation.

What customers experience and see is just the surface. Having a nice app is great, and it’s very important if that’s the way that your customer access your services, but that’s not all you need. You need to ensure that your company is ready to deliver what you promised- you need to connect your processes and technology with your customer experience.

As leaders and members of our organisations, we have a major role in how we contribute to the wellbeing of our people, the future prosperity of our businesses and the community in which we operate.