Human-Centred Design and Continuous Improvement are a match made in heaven. How do you bring them together to really design the life cycle experience?

Your CRM should be part of every step in your end-to-end customer journey. What does a great CRM design look like? Find out here.

Everyone wants to know what makes good leaders tick – why are the bad leaders bad, why are the charismatic leaders inspiring and why do narcissistic leaders captivate us? However, it is rare to hear a robust discussion about what makes a follower disengaged or devoted? Find out more about the importance of followership here.

Change is hard. If nothing else, 2020 has forced us out of our comfort zones and propelled us in and out of changes in every dimension of our lives. What can we learn about ourselves and our workplaces when we reflect upon how we navigated these disruptions? Perhaps we start at the top…

A Leadership Playbook is an essential component of the employee experience, as it defines who you are as an organisation, and why you exist. It provides your people with the guard rails for how you want to operate and work. Reigniting the connection between your team and company playbook can have a significant impact on your Employee Experience and, ultimately, drive high performance.

It’s no secret that customer experience is a key factor for selecting the businesses we want to deal with, as consumers or as employees...

Now, more than ever, the employee experience is of utmost importance as our people will design, lead and sustain our business in the long term. The employee experience is subject to many factors and begins as early as when your potential employee sees your Job ad. Every action that you take, and every interaction that you have from that point on forms the employee experience.

Did you know that design-led companies have increased revenue at almost twice the rate of their industry counterparts in the last 5 years? In a McKinsey Quarterly report titled “The Business Value of Design,” it was found that 300 publicly listed companies have demonstrated a substantial increase in revenue due to their design-led initiatives. Now, this is not an easy journey, but it’s definitely worth it.