At Three6, we know great customer experiences drive loyalty and growth. By blending human-centred design, data-driven insights, and inclusive collaboration, we create genuine connections at every touchpoint. Together, we'll optimise processes, empower your team, and keep evolving to meet customer needs. Let’s transform how you engage and turn customers into loyal advocates—while having some fun along the way!

Coming very soon... A new implementation model!

Service design principles offer a powerful framework for purpose-driven organisations aiming to maximize their impact and streamline operations. By integrating these principles into operations management, organisations can overcome common challenges, enhance their processes, and better serve their communities and customers. The 5 principles of service design, such as user-centricity and co-creation, play a crucial role in guiding these improvements. Let's delve into the service design process, share some examples with you, and explore how taking a service design methodology that can lead to transformative change. Join us as we uncover how these strategies can unlock unprecedented efficiency and effectiveness for purpose-driven organisations.

It's not news that the way an organisation works impacts directly on the quality of the services they offer. And if you want to create social impact and deliver great customer value, as I am sure you do, then we need to make sure you are set up for success.

At the heart of every successful organisation lies a delicate dance between culture and process. Like two sides of the same coin, they influence and shape each other in profound ways. But for many people, the age-old question remains: does culture drive process, or does process drive culture?