Change is hard, especially when it comes to transitions in life. Whether it’s moving into a new care setting, facing a health challenge, or having to rely on support for the first time, the shift can be overwhelming. This is true not only for the people who need care but also for their families or support networks. They’re suddenly thrust into a new role with high levels of responsibility, often feeling the weight of the decisions they need to make.

Yet, all too often, these transitions lead people into systems that feel impersonal—systems built around compliance rather than care. It’s a paradox: the very systems designed to help can sometimes make people feel like they’re just a number. For families and clients navigating this space, it’s not just frustrating; it can make an already difficult transition even harder.