Agile Approach - Australian Financial Institution

Three6 implemented agile delivery into the World Class Delivery Model team at an Australian Financial Institution. The World Class Delivery team was tasked with upskilling 14,000 operational and technology employees to excel at operational fields such as capacity management, risk, business performance and continuous improvement. Whilst the goal was to uplift the performance across the group, many teams were already completing these functions in various levels of maturity. The program team were required to build a training platform that enabled people to submit their current work, engage them through gamification and deliver training.

“How might we reduce rework across our project implementation and increase collaboration and engagement to ensure we successfully deliver a cross country initiative?”​​


By implementing a multi-disciplinary agile team.


How We Helped

We were asked to change the way that the team was working by breaking down the delivery to deliver value quickly and engage the team members and the broader organisation. To support their outcomes, we deployed agile ways of working within the team. To do this, we developed an overall roadmap of the product and identified outcomes to be achieved during the time frame that included technical build, cultural change and capability uplift. The roadmap was prioritised and the larger team (previously grouped by job classification) was broken down into multidisciplinary teams (including members from the business) that delivered features.

Agile Mindset

To be agile, it’s not just about the post-it notes on the wall. It is about creating a mindset to change the way you work. Three6 worked with the team to develop their approach. 

Collaborative Approach

Using agile methods, we created a collaborative approach and sense of belonging along the project for the project team and business community.


We co-designed the solution with the team. We didn’t just “go agile”. We asked the team about what worked and what didn’t and designed an agile framework that worked for them.

Stakeholder Management

Rolling out a program across 14,000 employees means there are a lot of stakeholders – and not all of them easy. We worked to engage them early, listen to their requirements, included them where possible and were firm with explanation when we were going in a different direction.

The Process


current state

Understanding of project objectives  to establish agile delivery approach that worked for their requirements  


opportunity areas

Training with team members on agile principles and mindset. Ensuring that they were comfortable to deliver  

Ideate & Test


Establish multi-disciplinary teams across the organisation to support effective delivery. 


final product

Support project execution as teams started working in an agile manner to deliver outcomes


and transform

Co-design visual boards, both physical and digital, to support scrum operating rhythm 

The Outcomes

An Agile Team

The goal was not only to implement an agile approach, but to deliver a cohesive and engaged team, supportive stakeholders and excellent outcomes in project delivery. 

Trained and Competent Team Members

Scrum methodology was also introduced, helping the teams to define what they are doing, collaborate daily to achieve results and pivot as things changed. This decreased delivery time of the project from the estimated 18 months to 12 months and increased user adoption, with 93% of teams participating in the training. 

Agile Mindset Shift

To implement the agile mindset, the team was also taken through training on the principles and approach, shifting their ways of working and their own culture to become more collaborative in their approach and, thus, increasing adoption. 

Reduced Delivery Time

Three6 helped the World Class Delivery Model go above original expectations and reduce project implementation time to delivery.

Our Team's Skills For This Project

Stakeholder Management

In every change project managing stakeholders expectations, and bringing them on the journey is essential, Three6 put the people at the centre to ensure engagement and success

Enabling collaboration

Bringing people from different areas to collaborate enables the project to propose better solutions to the problems, design integrated experiences and processes and create ownership

Change Management

Helping stakeholders understand the ‘why’ behind the change, incorporate their feedback and concerns, and engage them to co-design the future is key to drive change


Three6 facilitated a variety of co-design workshops with service areas, customer service, IT and marketing where ideas were discussed and collaboratively designed